WHAT IS YOUR APPLICATION?

Quality Improvement, Risk Management and Training

Financial:
Message recall minimizes the risk of loss to an organization in the event of a dispute. Such access dictates a storage medium in which any message of interest may be located instantly, without stopping recording. A multitasking device allows several messages to be replayed simultaneously - a feature imperative in a large volume call center. This simplifies the resolution of disputes involving more than one party. The system manager can monitor operator activity from the central workstation.

Quality Assurance:
From the smallest call center, to the largest corporation, telecommunication managers recognize the importance of ensuring the most positive impression is presented to customers over the phone. Whether your requirements call for random sampling, verification, global recording, live monitoring or a combination of these, Commercial Electronics has the intelligent solution.

Transportation and Dispatch Operations:
The transportation industry needs to maintain radio contact with all types of vehicles: ships, trains, publice transportation buses, delivery vehicles, etc., making decisions and giving instructions on deliveries and collections over radio. Instant access to this information is a must to ensure efficiency in the event of a question on the specific details. Additionally, the user interface must be designed to facilitate ease of use where personnel may use a system infrequently and thus not maintain familiarity with its functions.

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Air Traffic Control:
Air traffic control applications demand a high level of recording security and replay audio quality. Many air traffic control communications use duplex channels. For clarity, each channel can be recorded independently, then with the right voice logging equipment, can be replayed simultaneously.

Surveillance and Security:
Many organizations involved in off-air or communications monitoring frequently have the need to record and instantly access messages. Determining liability may involve recreating a detailed sequence of events. Proof of timely response in security applications is easily provided in real-time by a logging recorder.

Emergency Services:
Emergency services need to rapidly verify incoming messages before dispatching the required service. Checks may be required after dispatch to ensure that the correct instructions and locations were given. Speed is essential, as lives may be at risk. The ability to locate and replay messages instantly is crucial. The capability to replay multiple messages simultaneously is a valuable tool when recreating the sequence of events which occur between the incoming emergency call, radio dispatch and administration lines.

Medical Triage and Poison Control:
Mistaken or misunderstood medical advice could instigate a lawsuit. Actual liability will depend on the specific circumstances, but positively determining whether or not the advice follows the accepted standard of care could circumvent costly legal proceedings.

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