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Call Center Solutions

Expert Call Center Solutions Call Monitoring & Recording Hardware

Telephone Monitoring & Recording Systems

Commercial Electronics Corp. delivers innovative solutions in telephone call monitoring and recording systems and call recording hardware to maximize performance and profitability. Our mission is to provide reliable customized call recording system technology through customized service and proactive support.

Recording customer interactions is vital for any organization that strives to minimize risk, assure liability protection, ensure compliance, and control dispute-related costs from sales, service, claims, collections and other sensitive interactions.

  • proactively improve the customer experience
  • increase workforce performance
  • ensure compliance
  • align tactical and strategic objectives across the enterprise

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About VPI

Commercial Electronics Corp. and VPI have partnered to provide you with the most advanced contact center recording, quality monitoring and performance reporting solutions, outstanding installation and integration services, and proactive support available today.

Videos

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VPI EMPOWER makes it easy to record, evaluate and analyze your multimedia customer communications to help you rapidly identify and solve your critical operational and customer experience issues.
VPI EMPOWER’s proven system reliability and open Web 2.0 architecture maximizes uptime and Commercial Electronics’ Platinum Plus Proactive Support minimizes your involvement in maintaining the system. Over 1,500 customers in 50 countries worldwide rely on VPI’s advanced workforce optimization software solutions. To learn more about how VPI EMPOWER can help you optimize contact center operations, compliance and customer experience, watch this brief demo video at: www.VPI-corp.com/Empower-Video.

About HigherGround

HigherGround, Inc.® develops call recording software, data integration and reporting tools. Our proven solutions provide business intelligence for sound decision making and bottom-line control for compliance monitoring, risk management and performance improvement. Founded in 1973, HigherGround has provided companies with the ability to monitor and verify phone transactions, improve agent performance, optimize telecom resources and obtain a comprehensive view of their contact center performance.

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Ensure Compliance

Not so long ago, voice recording was required mainly by public safety organizations for compliance with governmental regulations and for liability purposes. In recent years, however, it has been adopted by the financial, contact center, and other commercial industries. In addition, voice recording is now being used for much more than simple compliance or even quality assurance purposes. Organizations now recognize the potential gold mine of data that lies buried in their recorded voice interactions. Every sector of an organization can utilize solutions to quickly and easily locate, access and leverage relevant data – from Compliance and Liability, Management, Human Resources and Marketing, to Quality Assurance, Customer Service, Satellite Offices and even individual remote users. In today’s fast-paced business environment, it is imperative that organizations not only provide the highest level of customer service, but also maintain a high level of security and peace of mind.

 

Give us a call at 1-800-933-4077 or Click Here to get started today

Customer Testimonial

“A good call recording system was a must,” recalls Cook-Dolciame. “Parkland required a solution that would allow a high volume of calls to be recorded. More importantly, the call recording system had to allow quick call retrieval regardless of the agent’s station location,” she added. After a thorough evaluation and needs assessment, the process of purchasing such a system was initiated. A key factor in Parkland’s decision to choose HigherGround’s PraetorianTM was the software’s ability to meet the requirement of accessing call recordings quickly by using a variety of factors and fields such as the agent’s name,  station extension, date and time of call, and the caller’s phone number. “We knew it was what Parkland needed.”

Sheila Cook-Dolciame
Parkland Health Hospital
Director, Call Center Operations 

 

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