Praetorian
Record, retrieve and replay
The Praetorian Voice Recorder™ provides full-time liability recording, random recording for quality monitoring, API triggered (selective) and on-demand call recording options. With Praetorian you can digitally record and store agent-customer interactions to redundant hard drives, then instantly access and replay unlimited hours of call recordings directly from your desktop. It's that fast. It's that easy.

 

In addition to monitoring phone and data transactions,
a Praetorian Voice Recorder provides you with the resources to resolve customer disputes, comply with government and industry regulations, ensure quality performance, protect against liability and minimize risk.

Every HigherGround Fusion Series 7 system has a Praetorian Voice Recorder at its core. You can enhance your recording system and expand its functionality by adding additional HigherGround components such as the Mentor QA Suite™
and Telecom BI Suite™.
 
Praetorian
  Features   Benefits
  Instant Retrieval
   Access and instantly replay recordings directly from your desktop. Email recordings with one click.
       
  Real-Time Monitoring   Listen to calls as they occur. Last Call search function goes to the beginning of a call in the progress or checks the previous call of an agent who is not on the phone.
       
  Voice and Report Archival   Unlimited storage for call recordings and critical data.
       
  Control Tower   Centralized management with robust security controls. Single-point administrative control with user-defined privileges.
       
  Digital Signature
   Verify authenticity and ensure recordings are not tampered with or altered.

Commercial Electronics Corp.
Industrial Radio Company
1318 N. Brazos
San Antonio, TX 78207
T: 210.736.3119
F: 210.737.1240