Whether you record calls full-time for compliance and risk management, or randomly for quality monitoring, Fusion Series 7 provides fast and easy-to-use options that simplify complicated tasks, satisfy your strictest compliance standards and give you the best value for your dollar.

HigherGround's Fusion Series 7 is comprised of several innovative solutions that can be combined to meet the specific needs and requirements of your business:

The Praetorian Voice Recorder™ is a turn-key system for continuous, random, scheduled, API triggered (selective) or on-demand recording that digitally records and stores every agent-customer interaction. 

The Mentor QA Suite™ provides the necessary tools to improve your agents' performance, and deliver quality service to your customers while presenting a consistent and accurate corporate message.

The Telecom BI Suite™ incorporates multi-dimensional analysis and reporting, usage accounting, enterprise network licensing, multi-site integration, centralized reporting and the replication of voice and data.