Voice & Data Recording Solutions

HigherGround Report

Our Systems Produce: flexible, intelligent business reports on your liability and/or quality assurance activities ... INSTANTLY!

 

 


Services

  • Scheduled Quality Monitoring (score agent performance using voice recording or a mixture of voice, screen and data recording)
  • Recording-On-Demand (record only particular segments of special conversations)
  • Continuous / Global Recording (record every conversation that takes place)
  • Selective Recording (record only specified conversations)
  • Agent Evaluation (rate call center agents and evaluate performance)
  • Call Accounting and Tracking

Commercial Electronics

There are many brands of recording equipment available in the market today. With technology advancing at an ever increasing pace, it can be difficult to determine the right equipment for your particular application. 

 

  • Do you need global recording, recording on demand or scheduled recording?
  • Will your agents be monitored live or reviewed afterward?
  • Will agents be scored?
  • Will you also need screen capture now or at a later date?
  • Is telephone management and cost accounting a concern?

 

 

This web site has been designed to help you through the myriad of issues you must consider when choosing a voice logging recorder or quality monitoring system. We hope you gain some useful information while visiting, however, we would welcome the opportunity to meet with you personally to discuss your needs.

 

Upcoming Events

Date: June 6-11, 2009
Event: National NENA Conference
Location: Fort Worth, TX  

Date: June 14-17, 2009
Event: Mississippi Gov. Tech & Training Seminar
Location: Biloxi, MS

Date: June 16-19, 2009
Event: TX Chief Deputies Association
Location: Kerrville, TX 

Click here to go to our News/Events page for a complete list.

 

What are Your Needs?

Commercial Electronics Corp.
Industrial Radio Company
1318 N. Brazos
San Antonio, TX 78207
T: 210.736.3119
F: 210.737.1240