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Upcoming Events
Date: December 7 - 8, 2009
Event: Child Safe CACTx Conference
Location: San Antonio, TX
Date: January 10 - 13, 2010
Event: Florida Police Chiefs Assn. Conference
Location: St Augustine, FL
Date: January 20 - 22, 2010
Event: Western Regional APCO
Location: Denver, CO
Click here to go to our News/Events page for a complete list. |
Rogers Approves New HigherGround 911 Recording Solution.
Click here for more information
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Evaluating Emergency Calls: Tools for Dispatcher Effectiveness
Public safety communications centers that record calls for compliance shouldn't overlook the usefulness of those recordings in evaluating dispatcher performance. That's a lesson learned from the call center industry, where recording and evaluation is widespread.
Click here for more information |
Voice & Data Recording Solutions
Services
- Scheduled Quality Monitoring (score agent performance using voice recording or a mixture of voice, screen and data recording)
- Recording-On-Demand (record only particular segments of special conversations)
- Continuous / Global Recording (record every conversation that takes place)
- Selective Recording (record only specified conversations)
- Agent Evaluation (rate call center agents and evaluate performance)
- Call Accounting and Tracking
There are many brands of recording equipment available in the market today. With technology advancing at an ever increasing pace, it can be difficult to determine the right equipment for your particular application.
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Do you need global recording, recording on demand or scheduled recording?
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Will your agents be monitored live or reviewed afterward?
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Will agents be scored?
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Will you also need screen capture now or at a later date?
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Is telephone management and cost accounting a concern?
This web site has been designed to help you through the myriad of issues you must consider when choosing a voice logging recorder or quality monitoring system. We hope you gain some useful information while visiting, however, we would welcome the opportunity to meet with you personally to discuss your needs.
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